Refunds & Exchanges

All sales are final on special orders: Personalized, engraved, gift oysters and all jewelry that has been resized and altered.

A full refund or exchanges will be made to any customer who presents merchandise within 21 days of purchase, in its original condition, and with the original sales receipt, packaging and warranty.

Credit Card Refunds
Refunds for credit card purchases will be made to the credit card used for purchase.

Cash and Check Refunds
Refunds for cash and check purchases are mailed to the customer from my aloha pearl.

Special Orders.
All sales are final on Oyster, personalized, special order, engraved jewelry and resize and altered jewelry in length.

Online Orders
For online and phone orders. Please attached a copy of order confirmation with name, address and phone number and ship to our California location:

My Aloha Pearl
Customer care
960 6th street 101a-108
Norco, Ca 92860

We recommend that you ensure your package for the purchase price before mailing it.
Please Note, that return shipping fees are non-refundable.

If you are able to visit us at an event location, your refund or exchange can be processed there with the same policy requirements shown above.

Please contact us if you have any further questions.